POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
Tonight we tried out the NEW indoor playplace in Alpharetta @lavaislandalpharetta It was a BLAST! All of my kids ages 12,8,2 and Chris and I all had so much fun running around doing all the things. There was something for EVERYONE. I went there with the intentions of only spending 1 hour there like any other play place. We probably spent over 2 ...
Had a blast today at Lava Island! Kids at 6 & 8 yrs old. Lots to offer with slides, play structures and trampoline areas. I took a peek in some of the birthday rooms. This is not wallpaper!! Super impressive artwork everywhere! Food was also great too. We got the wings, kids pizza with a side and drink ($8), chicken tenders and funnel fries. ...
We had a great time there this weekend! The facility was the cleanest play place we’ve been to and both my kids (3 and 5) had so much fun! There is a toddler area for smaller children which is great, and the food was surprisingly really good. Since the lava island is so big, your kids won’t feel overwhelmed or cramped like some other play places ...
Enjoyed the debut week of Lava Island in Alpharetta next to North Point. The facility is brand new, super clean, well staffed, and has lots of areas for kids of all ages. And plenty of parent seating. Have not tried the restaurant, but it looked great!
We went to the grand opening of Lava Island today and loved it. There are tons of slides and play options, and my kids were completely worn out by the end of the day. The food was actually really good for a play place. The pizza and nuggets were great and the lemonade was amazing. I also loved that it’s a good spot for parents to bring a laptop ...