Frequently Asked Questions
Find answers to the most commonly asked questions about Lava Island. If you need further assistance, don't hesitate to contact us.
General Information & Visiting
Essential information about visiting Lava Island, including hours, policies, and what to expect.
Our hours vary by day and season. Please check our website or call your local Lava Island for current hours, as they may be extended during holidays and school breaks.
Comfortable athletic clothing is recommended. Socks are required for all participants - no bare feet allowed! We sell Lava Island socks if you forget yours.
Yes! We have dedicated toddler areas for ages 0-3, main play areas for ages 4-12, and challenging zones that teens and adults can enjoy too.
Outside food and drinks are not permitted. We have a café with delicious food and beverages available for purchase.
Yes, adult supervision is required at all times. While our staff helps ensure safety, parents and guardians are responsible for supervising their children.
Admission & Pricing
Information about admission fees, pricing options, and special offers.
Pricing varies by age, day of the week, and time of year. Check our website for current pricing and special offers.
Non-participating adults can enter for free to supervise their children. If adults want to play, they'll need to purchase an admission pass.
Yes! We offer various membership options and multi-visit passes that provide great value for frequent visitors.
Admission includes access to all age-appropriate play areas, activities, and equipment. Additional items like socks, food, and party services are available for purchase.
Yes! We offer special group rates for parties of 15 or more. Contact us in advance to arrange group pricing and reservations.
Birthday Parties
Everything you need to know about hosting unforgettable birthday celebrations at Lava Island.
We offer several party packages including different room options, guest counts, and add-ons. Each package includes dedicated party space, decorations, and a party host.
We recommend booking at least 2-3 weeks in advance, especially for weekend parties. Popular time slots fill up quickly!
Yes! You can bring your own birthday cake and decorations. We'll help set everything up in your private party room.
We offer pizza, drinks, and various snacks. You can customize your food package based on your guest count and preferences.
Most party packages include 2 hours: 1 hour of play time and 1 hour in your private party room for cake and celebration.
Group Events & Field Trips
Information about group visits, field trips, and special events for organizations.
Absolutely! We offer special field trip packages for schools, daycares, and youth organizations with educational components and group activities.
Group packages typically include admission for all participants, reserved space, and often food options. We can customize packages based on your needs.
Group rates typically start at 15 people. Smaller groups are welcome but would pay regular admission rates.
Yes! We welcome special needs groups and can provide quieter times and additional support. Please contact us to discuss specific accommodations.
Our activities are great for team building! While we don't have formal corporate programs, many companies enjoy our space for team events.
Fundraising & Donations
Learn about our community support programs and fundraising opportunities.
Yes! We offer fundraising partnerships with schools and non-profit organizations. Contact us to discuss fundraising opportunities and special event packages.
We provide admission passes, party certificates, and other items for silent auctions, raffles, and community events that support children and families.
Submit a donation request through our website at least 3-4 weeks before your event. Include details about your organization and event.
We focus on supporting organizations that benefit children, families, and education. We review each request individually based on availability and alignment with our mission.
Employment
Information about career opportunities and working at Lava Island.
Visit our Careers page to view current openings and apply online. We're always looking for enthusiastic team members who love working with kids and families!
Most positions require you to be at least 16 years old, though some roles may have different age requirements based on state regulations and job responsibilities.
We hire for various roles including party hosts, play area attendants, café staff, maintenance, and management positions. Check our careers page for current openings.
We offer competitive wages, flexible scheduling, employee discounts, and opportunities for advancement. Full-time positions may include additional benefits.
Contact & Lost Items
How to reach us and what to do if you've lost something during your visit.
You can reach us during our operating hours by phone. For non-urgent matters, you can also contact us through our website contact form or social media.
Check our Lost & Found by filling out the lost item form on our website or calling us directly. We hold items for 30 days before donating them.
We aim to respond to phone calls immediately during operating hours and email/online inquiries within 24 hours during business days.
Absolutely! We welcome feedback through our website, social media, or by speaking with a manager during your visit. Your input helps us improve!
Photos & Memories
Information about photography policies and capturing memories at Lava Island.
Yes! We encourage families to capture memories during their visit. Please be mindful of other guests' privacy when taking photos or videos.
While we don't provide professional photography services, we're happy to help take photos with your camera or phone during your party celebration.
Absolutely! We love seeing families having fun at Lava Island. Tag us in your posts so we can share in your joy!
Occasionally, our team may take photos during busy times for marketing purposes. If you prefer not to be photographed, please let our staff know.
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Lava Love
What a great and beautiful place for the family. Even the adults had an amazing time. We had a Flight membership and we canceled it ever since we discovered this place. Stacey the Manager is very polite, professional and personable, all of the staff goes above and beyond and are very helpful and friendly. The cafe have very good food options and ...
There is so much to do you could easily spend all day without your kids getting bored. The hardest part is finding your kids when it's time to leave. Pricing when I went was $22 per kid and $11 per parent for the entire day. Even paying for the parents was cheaper than doing Urban Air for just the kids. Kids meals were $8.
Great place for kids to indoor play, especially when it was icy and snowy out. It’s very clean inside, no trash on the ground, no spills, etc. To be fair, it is fairly new but given all the kids here, I thought I would see trash but nope! Love the dedicated young children area. I went on the slides and climbed through myself and everything was ...
Pictures only capture a small part of the indoor playground—this place is much bigger and better in person. The party rooms are really well decorated and thoughtfully set up, which made the celebration feel special. Our whole family had an amazing time here, and my kid didn’t want to leave. Definitely a fun, well-run spot for parties and family ...
My son had his 5th bday party there this weekend. Jessy was amazing as the party rep assigned for our room. She was super friendly and great with the kids. She provided great communication with me on all the details through the party. Lava Island, itself, was super fun, clean, and safe for my son and his friends. Highly recommend for the fun and ...