POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
What a great and beautiful place for the family. Even the adults had an amazing time. We had a Flight membership and we canceled it ever since we discovered this place. Stacey the Manager is very polite, professional and personable, all of the staff goes above and beyond and are very helpful and friendly. The cafe have very good food options and ...
There is so much to do you could easily spend all day without your kids getting bored. The hardest part is finding your kids when it's time to leave. Pricing when I went was $22 per kid and $11 per parent for the entire day. Even paying for the parents was cheaper than doing Urban Air for just the kids. Kids meals were $8.
Great place for kids to indoor play, especially when it was icy and snowy out. It’s very clean inside, no trash on the ground, no spills, etc. To be fair, it is fairly new but given all the kids here, I thought I would see trash but nope! Love the dedicated young children area. I went on the slides and climbed through myself and everything was ...
Pictures only capture a small part of the indoor playground—this place is much bigger and better in person. The party rooms are really well decorated and thoughtfully set up, which made the celebration feel special. Our whole family had an amazing time here, and my kid didn’t want to leave. Definitely a fun, well-run spot for parties and family ...
My son had his 5th bday party there this weekend. Jessy was amazing as the party rep assigned for our room. She was super friendly and great with the kids. She provided great communication with me on all the details through the party. Lava Island, itself, was super fun, clean, and safe for my son and his friends. Highly recommend for the fun and ...