POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
Let’s go negative first because it’s not much. Not enough tables for busy days. Tables should be only for eating and then move on somewhere else. The pizza was good but very expensive for the taste. Parents should not have to pay if not participating! Give parent a red wrist band showing they can not participate if not paid for. Positive- The ...
Lava Island is 💯% approved by my toddler Prob her favorite place for chicken tenders and fries because she inhaled our basket lol Plenty of clean family restrooms, lots of seating to watch your kids, and (if you are brave enough) the jungle gym is also very fun for adults 😂 I especially enjoyed the dedicated “toddler” area(s) from the ...
⭐⭐⭐⭐⭐ Amazing first experience! We just celebrated our son's 3rd birthday at Lava Island and it was absolutely incredible! What made it even more special? We were their very first birthday party during opening weekend! 3 hours of absolute blast! You'd never know it was their first time hosting a party - everything was so well organized and ...
Lava Island is so much fun and we could have stayed here all day. From the staff to the food to the amount of activities that you could do, it is a top-tier facility!! Luka on the staff was incredibly polite and made sure everyone in the seating area was taken care of and got help if needed. The food was fresh and tasted like you were in a ...
Absolutely fantastic indoor playground for children. Reasonably priced with plenty of space for kids of different age ranges. Trampoline pads, slides, climbing and so much more to offer. Would gladly return and recommend to others!