POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
Where have you been all my life?! I love Lava Island.l! Their staff is spectacular, all play areas are clean and organized. Our daughter's had a ball, and they passed out in the car on the way home. They have a toddler area, which is why we went, but our two and one year old went on the trampolines, slides, and pirate ship too! They have themed ...
Spectacular! Well lit, clean, spacious, visible staff presence, amazing customer service! There is so much seating throughout. Adults are encouraged to play with their children as the equipment will accommodate them. There is a designated area for the tiny tots! There is a nice cafe with a wide range of goodies! It's the total package! AND they ...
My kids (15 y/o and 22 months old) and I came here today. We purchased the all day pass and we did enjoy it a lot and in my pov, was worth it than to pay just the hourly. I know some are saying it is pricey because you have to pay even if you don't play (spectator) so maybe just a suggestion, if they can't totally remove it, charge half the reg ...
So far so good! Great service, clean and well put together! Handled a very long line like it was nothing for Day 1! The menu has quite a few cool options like wings, Dino Nuggets and mini corn dogs! They also offer iced coffees and smoothies! Even more importantly, KIDS Meals! This place is going to do well as long as it can be kept clean! My ...