Last Updated: January 14, 2025
Epic Parks Operations, LLC, its affiliates, and subsidiaries (collectively, "Lava Island," "we," "our," or "us") is committed to creating a fun and engaging experience for our guests.
This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect personal information about consumers who interact with us, as well as the rights and choices individuals have regarding their information.
By using our services, you agree to the practices described in this Policy.
If you are a resident of Colorado or another state with specific privacy regulations, such as the Colorado Privacy Act, additional rights and obligations may apply. These rights are detailed in the relevant sections of this Policy.
COLLECTION OF PERSONAL INFORMATION
We collect personal information from our customers and website users in various ways to provide our services, improve our offerings, and enhance your experience. Personal information refers to any information that identifies, relates to, or could reasonably be linked to an individual.
Information You Provide Directly: We collect personal information that you provide when interacting with us, such as when you make a reservation, fill out a contact form, or communicate with our team. This may include your name, email address, physical address, and date of birth.
Information Collected Automatically: When you visit our website, we automatically collect information about your interactions with our digital services. This includes your IP address, browsing behavior, device type, and general location derived from your device. We use cookies and tracking technologies to help us analyze website usage, remember your preferences, and improve the functionality of our services.
Information from Third Parties: We may receive information about you from third-party platforms or services. For example, if you interact with us on social media or access our website through a referral, we may collect information about your activities on those platforms in accordance with their privacy policies.
USE OF PERSONAL INFORMATION
We use the personal information we collect for the following purposes:
To Provide Our Services: Personal information helps us process reservations, communicate with you about your inquiries, and deliver a seamless customer experience. For example, we use your email address to send confirmations and updates about your reservations.
To Improve Our Services: We analyze information collected through cookies and other technologies to understand how users interact with our website, allowing us to make improvements and enhance the overall user experience.
For Marketing and Promotions: We may send emails or other communications about promotions, special offers, or updates about Lava Island. You can opt out of marketing communications at any time.
To Comply with Legal Requirements: We process personal information to comply with laws, regulations, and legal processes, such as responding to subpoenas or other lawful requests.
For Security and Fraud Prevention: We use personal information to protect our website, systems, and users from unauthorized activity, fraud, and other threats.
We do not sell your personal information to third parties for their own marketing purposes.
SHARING OF PERSONAL INFORMATION
We may share your personal information with the following categories of recipients:
Service Providers: We share information with trusted third-party service providers who help us operate our business and deliver services to you. These providers are contractually bound to use your information only for the purposes of providing services to us.
Legal and Regulatory Authorities: We may disclose your information when required by law, such as in response to legal process or to comply with a court order.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when you have given us your consent to do so.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for longer periods).
These technologies help us: - Remember your preferences and settings - Understand how you use our website - Improve our services and user experience - Deliver relevant content and advertisements
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you block all cookies, some features of our website may not function properly.
DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you - Whether there is a legal obligation to which we are subject - Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
Right to Access: You have the right to request information about the personal information we collect about you.
Right to Correction: You have the right to request that we correct inaccurate or incomplete information about you.
Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information.
Right to Opt-Out: You have the right to opt out of certain processing of your personal information, including targeted advertising and the sale of your personal information (although we do not sell your personal information as defined by applicable privacy laws).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us at privacy@lavaisland.com or use the designated methods described in the "Contact Us" section below.
CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Policy on our website with an updated "Last Updated" date. We encourage you to review this Policy periodically.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@lavaisland.com Phone: (800) 555-1234 Mail: Epic Parks Operations, LLC Attn: Privacy Officer PO Box 22137 Denver, CO 80222
ADDITIONAL INFORMATION FOR COLORADO RESIDENTS
If you are a Colorado resident, you have rights under the Colorado Privacy Act (CPA). In addition to the rights described above, Colorado residents have the right to:
Data Portability: The right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
Appeal Process: If we decline to take action on your request, you have the right to appeal our decision within a reasonable period. To file an appeal, please contact us at the information provided in the "Contact Us" section.