POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
We love it here!! Moved here from Michigan and this place is only 5 mins away! This is my son's heaven! We'll be coming here often, and the food is amazing! Thank you Alexa for helping us!! She is amazing!!
Fantastic place to bring my kid. I enjoy the amount of activities that are available for the kids to do. I especially appreciate their operating hours. The staff is very friendly. There are people from all walks of life are here. This is great, Thank you!!
Wow. Jen and her team were amazing for our party!!! They made everything smooth and easy and were constantly checking on us to see what we needed! My son had the best birthday of his life! Thank you to the amazing Lava Island staff and Jen! We will be back!
Katy and Gena were nice. My son and his cousin had fun. Second time being here and I like it. It’s peaceful and great..Do recommend bringing ur kid or kids here. You can as well enjoy the ride with them lol. There’s a lot to do even tho it may not seem like it as adult wise but for kids, it’s a plus and 10 over 10.