Frequently Asked Questions
Find answers to the most commonly asked questions about Lava Island. If you need further assistance, don't hesitate to contact us.
General Information & Visiting
Essential information about visiting Lava Island, including hours, policies, and what to expect.
Our hours vary by day and season. Please check our website or call your local Lava Island for current hours, as they may be extended during holidays and school breaks.
Comfortable athletic clothing is recommended. Socks are required for all participants - no bare feet allowed! We sell Lava Island socks if you forget yours.
Yes! We have dedicated toddler areas for ages 0-3, main play areas for ages 4-12, and challenging zones that teens and adults can enjoy too.
Outside food and drinks are not permitted. We have a café with delicious food and beverages available for purchase.
Yes, adult supervision is required at all times. While our staff helps ensure safety, parents and guardians are responsible for supervising their children.
Admission & Pricing
Information about admission fees, pricing options, and special offers.
Pricing varies by age, day of the week, and time of year. Check our website for current pricing and special offers.
Non-participating adults can enter for free to supervise their children. If adults want to play, they'll need to purchase an admission pass.
Yes! We offer various membership options and multi-visit passes that provide great value for frequent visitors.
Admission includes access to all age-appropriate play areas, activities, and equipment. Additional items like socks, food, and party services are available for purchase.
Yes! We offer special group rates for parties of 15 or more. Contact us in advance to arrange group pricing and reservations.
Birthday Parties
Everything you need to know about hosting unforgettable birthday celebrations at Lava Island.
We offer several party packages including different room options, guest counts, and add-ons. Each package includes dedicated party space, decorations, and a party host.
We recommend booking at least 2-3 weeks in advance, especially for weekend parties. Popular time slots fill up quickly!
Yes! You can bring your own birthday cake and decorations. We'll help set everything up in your private party room.
We offer pizza, drinks, and various snacks. You can customize your food package based on your guest count and preferences.
Most party packages include 2 hours: 1 hour of play time and 1 hour in your private party room for cake and celebration.
Group Events & Field Trips
Information about group visits, field trips, and special events for organizations.
Absolutely! We offer special field trip packages for schools, daycares, and youth organizations with educational components and group activities.
Group packages typically include admission for all participants, reserved space, and often food options. We can customize packages based on your needs.
Group rates typically start at 15 people. Smaller groups are welcome but would pay regular admission rates.
Yes! We welcome special needs groups and can provide quieter times and additional support. Please contact us to discuss specific accommodations.
Our activities are great for team building! While we don't have formal corporate programs, many companies enjoy our space for team events.
Fundraising & Donations
Learn about our community support programs and fundraising opportunities.
Yes! We offer fundraising partnerships with schools and non-profit organizations. Contact us to discuss fundraising opportunities and special event packages.
We provide admission passes, party certificates, and other items for silent auctions, raffles, and community events that support children and families.
Submit a donation request through our website at least 3-4 weeks before your event. Include details about your organization and event.
We focus on supporting organizations that benefit children, families, and education. We review each request individually based on availability and alignment with our mission.
Employment
Information about career opportunities and working at Lava Island.
Visit our Careers page to view current openings and apply online. We're always looking for enthusiastic team members who love working with kids and families!
Most positions require you to be at least 16 years old, though some roles may have different age requirements based on state regulations and job responsibilities.
We hire for various roles including party hosts, play area attendants, café staff, maintenance, and management positions. Check our careers page for current openings.
We offer competitive wages, flexible scheduling, employee discounts, and opportunities for advancement. Full-time positions may include additional benefits.
Contact & Lost Items
How to reach us and what to do if you've lost something during your visit.
You can reach us during our operating hours by phone. For non-urgent matters, you can also contact us through our website contact form or social media.
Check our Lost & Found by filling out the lost item form on our website or calling us directly. We hold items for 30 days before donating them.
We aim to respond to phone calls immediately during operating hours and email/online inquiries within 24 hours during business days.
Absolutely! We welcome feedback through our website, social media, or by speaking with a manager during your visit. Your input helps us improve!
Photos & Memories
Information about photography policies and capturing memories at Lava Island.
Yes! We encourage families to capture memories during their visit. Please be mindful of other guests' privacy when taking photos or videos.
While we don't provide professional photography services, we're happy to help take photos with your camera or phone during your party celebration.
Absolutely! We love seeing families having fun at Lava Island. Tag us in your posts so we can share in your joy!
Occasionally, our team may take photos during busy times for marketing purposes. If you prefer not to be photographed, please let our staff know.
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Lava Love
Fun place for the family, plenty of activities and opportunities to rest, recharge, saved keep going. The all day pass is the best deal. The food is ok, be prepared for movie theater prices though. They have safety monitors around the trampolines and foam pits. I really appreciated the cubbies for storage. Don't forget your grippy socks, they ...
This place is incredible! I found it by happenstance when it was too rainy to go to the zoo. The playground is huge, and I was able to climb around with my daughter easily. There's a fun trampoline section, the slides are super fun, the food was delicious, and the party rooms are so cute! I definitely plan on returning.
This place in Billings MT is awesome for both kids and adults to play! The best indoor playground we’ve ever taken our kids to. Billings has needed a place like this for a long time, and Lava Island has delivered. The entire facility is clean, including the equipment and restrooms. It has a good food court and really cool party rooms.
We have been to so many places in Billings MT and we LOVE our home. We have had the privilege of getting to know our community very well and most of the people we have met along the way have been nothing short of incredible. Something we have started to notice is that customer service has taken a plunge in more than just a few areas around town. ...