POINT OF CONTACT
Lead Chaperone
The Lead Chaperone will be the primary point of contact for check-in and check-out on the day of the event and is responsible for payment.
Get Ready to Visit
We know you work hard. We're here to make sure you're ready for a smooth check-in at Lava Island..
BEFORE YOU ARRIVE
Waiver Instructions
STEP 1:
Send Your Unique Waiver Link to Parents
Send the unique waiver link provided for your event directly to parents. This link is specific to your group and event, so do not direct parents to the waiver on our general website. Sharing the correct link from your email will save you time and prevent confusion.
STEP 2:
Monitor Your Portal
Check your portal regularly to track who has completed the waiver. Follow up with parents who haven't signed yet to ensure all waivers are submitted before the event.
STEP 3:
Verify Waivers before Departure
Ensure every child boarding the bus has a completed waiver. Missing waivers will cause delays during check-in and may result in some kids being unable to participate in the activities.
CLICK, TRACK, DONE
Waiver Portal
Check your email for an invite to your Waiver Portal where you can easily manage waivers ahead of time—check who's already signed for your event in just a few clicks!
ARRIVAL
Check-in Process
When your group arrives, the Lead Chaperone will go inside to inform Lava Island staff of your arrival. Our team will provide a quick 2-minute briefing to ensure a smooth unloading and check-in process. After receiving the instructions, the Lead Chaperone will return to assist with unloading the kids from the bus.
send your certificate
Tax Exempt
All groups will automatically be charged tax. If your organization is tax-exempt, you must provide a copy of your tax-exemption certificate before your event date to avoid being charged.
PROCESSING
Payment
Payment is due on the day of your event, after confirming the final attendee count. The organization must make the payment in a single card transaction.
To estimate your total payment, multiply the per-person rate by the total number of Child Participants and Adult Chaperones attending.
CHECK OUT THE
Lava Love
Staff were all super friendly and did an awesome job managing everything. The play areas were clean and I was able to participate along with my daughter. Good food choices reasonably priced- the Dino nuggets and smoothie were very tasty. It was very busy but never felt crowded due to all the space. We've been to a lot of indoor playgrounds and ...
This is a WONDERFUL place to let your kids burn off energy! The facility is so clean the food is REALLY tasty. (Better than food court quality.) You’re getting a massive playground & a trampoline park in one so I feel the entry cost is reasonable. Tons of cubby space, clean bathrooms & friendly service make this a must visit for our family. (We’ve ...
We went to Lava Island this weekend and my kid had a great time there. Super clean and organized, the staff were great and they have many options of playground for different ages. The food options are normal as a indoor playground but they taste very good! We are definitely going back.
Had a great time here at Lava Island! It’s every kid’s dream to come here and play. The experience is amazing, the staff work very hard to keep it very clean for everyone to enjoy and are incredibly friendly. The play park also has delicious and affordable food from Mac-n-cheese to pizza, smoothies burgers and chicken tenders. So grateful to have ...
Very fun new play area in Eden Prairie. Large with a lot of variety. Food was good and priced in line with what you would expect. Plus, very smooth operations even on opening weekend. Happy to have a place like this close by