Epic Parks Operations, LLC, PO Box 22137, Denver, CO 80222, operates this website and associated services. For inquiries, please contact us at info@lavaisland.com. By accessing this website, you agree to these terms and all applicable laws and regulations.
This website is intended for use by individuals aged 18 and older. By using this site, you confirm that you meet this requirement. Access may be restricted in certain geographic areas, and our services are intended only for users located within the United States. Before participating in any activities or services provided by our Family Entertainment Centers, users must review and agree to our Terms and Conditions, including our Code of Conduct and Rules of Play, and sign our Waiver and Release. These steps are necessary to ensure an enjoyable experience for all participants. We collect certain personal information to facilitate services and enhance your experience.
Information collected may include your name, email address, physical address, and birthdate. Data is collected through online forms, cookies, and analytics tools. All collected data is securely stored within our internal booking software and is not shared with third parties. We are committed to compliance with applicable privacy laws, including the Colorado Privacy Act, and we respect your rights to access, correct, or request the deletion of your personal information. If you wish to opt out of data collection or request data deletion, please contact us at info@lavaisland.com.
Our website uses cookies and tracking pixels to improve functionality, analyze site performance, and provide personalized user experiences. By continuing to use this website, you consent to our use of cookies. A cookie consent banner will appear on your first visit, allowing you to manage preferences. Users may also adjust cookie settings through their browser.
At this time, our website does not support online purchases or payments. All financial transactions for our services occur on-site at our Family Entertainment Centers. If this changes, we will update our terms accordingly.
All content on this website, including text, images, logos, and trademarks, is the intellectual property of Epic Parks Operations, LLC. Unauthorized reproduction, distribution, or modification of this content is strictly prohibited. If third-party intellectual property is used, it has been licensed appropriately. Any such use is identified and credited on this website where applicable.
This website does not support user accounts. All interactions occur without the need to create or maintain an account, simplifying the process for our visitors. Should user accounts be implemented in the future, relevant policies will be updated to reflect these changes.
Epic Parks Operations, LLC is not liable for damages arising from the misuse of this website or temporary unavailability of its content. We strive to ensure the accuracy of information provided but cannot guarantee that all content or services are error-free or available at all times. Visitors use this website and services at their own risk, and we disclaim liability to the fullest extent permitted by law.
Our policies and the use of this website are governed by the laws of the state of Colorado, United States. Any disputes arising in connection with these terms or the use of our website must be resolved in the courts of Colorado. By using this website, you consent to the exclusive jurisdiction of these courts.
We are committed to making our website accessible to all visitors, including individuals with disabilities. If you encounter barriers to accessing our content or services, please contact us at info@lavaisland.com. We will work promptly to provide alternate access or resolve the issue. Feedback on accessibility improvements is always welcome.
This website may contain links to third-party websites or services for your convenience. While we strive to partner with reputable providers, we do not control the content, accuracy, or privacy practices of these third-party sites. Visiting linked websites is at your own risk, and we recommend reviewing their terms and policies independently. We reserve the right to update our Terms and Conditions, Privacy Policy, or other legal content at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms. For significant changes, we may also notify users via email or other means.
This website is not intended for use by minors under the age of 18. We do not knowingly collect personal information from children. Parents and guardians are encouraged to supervise minors and ensure compliance with these terms if they access any of our services or facilities.
At this time, we do not offer shipping or delivery of physical goods. All services are fulfilled on-site at our Family Entertainment Centers. For questions or assistance, our customer support team is available at info@lavaisland.com. We strive to respond to inquiries within 48 hours during regular business days.
Accessibility Statement
Epic Parks Operations, LLC is committed to ensuring digital accessibility for all users, including those with disabilities. If you encounter any barriers while using our website, please contact us at info@lavaisland.com. We will promptly address the issue or provide alternative access to ensure an inclusive experience for all visitors. Refund and Cancellation Policy
Cancellations for party packages must be made at least 72 hours in advance to qualify for a full refund. Changes to reservations may be made up to 24 hours before the scheduled event. No-shows or late cancellations are subject to a 50% fee. Please plan accordingly to avoid unnecessary charges.
Liability Disclaimer
Entrance to and use of our Family Entertainment Centers involve inherent risks. By participating in our activities, you acknowledge these risks and agree to the terms outlined in our Waiver and Release. Guests are required to follow all posted rules and staff instructions to ensure a safe and enjoyable environment for everyone.
Ticketing or Reservation Policy
Tickets purchased for admission to Epic Parks locations are valid only for the specific date and location stated at the time of purchase. Tickets are non-transferable and non-refundable unless otherwise specified in our Refund Policy. Please review ticket details carefully before completing your purchase.
Photography and Video Notice
By entering our Family Entertainment Centers, you consent to being photographed or recorded during your visit. These photographs and recordings may be used for promotional purposes, including marketing materials, advertisements, or social media.
Behavioral Policy
We are dedicated to maintaining a welcoming and enjoyable environment for all guests. Disruptive behavior, harassment, or vandalism will not be tolerated under any circumstances. Guests engaging in such behavior may be removed from the premises without a refund and could face further consequences as deemed appropriate.
Third-Party Services Notice
Our website integrates third-party tools, including Google Analytics, for performance tracking and analysis. These third-party services may collect data subject to their privacy policies. We recommend reviewing the terms and privacy policies of these third-party providers to understand how your data is handled.
Force Majeure Clause
Epic Parks Operations, LLC is not liable for cancellations, delays, or interruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, labor disputes, or power outages. These circumstances may necessitate changes to reservations or services without prior notice.
Changes to Policies Notice
We reserve the right to update our policies and terms at any time to reflect operational, legal, or service changes. Updates will be posted on this page, and your continued use of our website or services constitutes acceptance of the revised terms. Please check this page regularly to stay informed.
General Disclaimers
All content and services provided on our website are offered 'as-is' without warranties of any kind, either express or implied. We are not responsible for errors, omissions, or interruptions in service and assume no liability for issues arising from the use of our website or services.