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Party Policies

Walk-in parties are not permitted. Cake, gifts, and balloons are only allowed in private Party Rooms with the purchase of a Party Package. Cake is not allowed in the Playground, Trampoline, or seating areas. Customers who violate this policy may be asked to leave and may forfeit Entrance Fee(s). 

Party host defined

The Party Host is the person who purchases a Party Package. (This means You are the Party Host and Lava Island provides the place and food for your party.) It’s the Party Host’s responsibility to arrive on time for check-in, gather guests to the Party Room at the reserved time; serve the pizza and cake; exit the Party Room at the end of the reserved time; notify Lava Island staff when ready to check-out; and pay the balance due.

Party Concierge defined

The role of the Lava Island Party Concierge is to assist you, the Party Host, with check-in; assist with check-out and payment of balance due; and check on the Party Host during the reserved time in the Party Room. The Lava Island party team will set the Party Room; deliver the pizza and drinks to the room; and clean up the Party Room at the end of the reserved time.

Cake POLICY

Cakes are only allowed in private Party Rooms with the purchase of a Party Package. We recommend cakes arrive sealed from the vendor. Party Hosts may be required to provide ingredient and handling information if a reported outbreak of food poisoning is reported after the party. Lava Island does not accept responsibility for losses or damages to cake. 

Cake Serving POLICY

Party Hosts are responsible for bringing serving utensil, cake plates, and forks. A refrigerator may be available to store the cake in during the first activity hour, ice cream cakes melt and are not recommended. Party Hosts are responsible for taking the cake to the Party Room and serving the cake.

Party Room Policy

The purchase of a Party Package include access to the reserved Party Room for 45 minutes. Other groups may reserve the Party Room before and after the reserved time. It is the responsibility of the Party Host to gather guests and enter the Party Room at the beginning of the reserved time and to help guests gather their belongings and leave the Party Room at the end of the reserved time. 

Room clean-up Policy

The Lava Island party team will take care of the clean-up. All items left in the Party Room after the reserved time will be discarded. We recommend all personal items, gifts, balloons, left-over cake, etc. be secured in a vehicle at the end the reserved Party Room time. Confetti, glitter, silly string, and piñatas are prohibited and will result in a $100.00 policy violation fine.

Outside food and drink POLICY

Outside food and drinks are not allowed inside Lava Island (the only exception is a cake is permitted with the purchase of a Party Package). Any outside food or drinks, including ice cream, fruit, chips, cookies, peanuts, juice boxes, popcorn, etc. will result in a $200 policy violation fine.

Additional food order POLICY

Additional food may be ordered from the Lava Island Party Menu and will be added to the Party Package balance. Additional food orders are subject to availability. Outside food and drinks are not allowed.

party favor POLICY

Party favor bags must remain unopened and can be given to guests as they exit Lava Island. Candy and toys are not allowed in the Playground or Trampoline areas and can be a choking and allergy danger for other customers.

party gift POLICY

A cart may be available to store gifts on during the first hour of Active Play. The cart can be taken to the Party Room at the reserved time. Gifts and wrapping left in the Party Room after the reserved time, will be thrown away. Lava Island is not responsible for damaged or lost personal items.

decoration POLICY

Balloons and table top decorations are allowed. Confetti, glitter, silly string, and piñatas are prohibited; bringing any of these items will result in a $100.00 policy violation fine. Please note that we set the Party Room with a tablecloth, plates, napkins, and cups. Party Hosts usually have 1-2 minutes at the beginning of the reserved time to place decorations on the table.

wall decoration POLICY

We are pleased to offer custom themed rooms with hand-painted murals. In order to maintain the rooms, our policy prohibits the use of tape, thumb tacks, staples, or command strips on the walls. Do not bring banners. Damage to the walls or custom murals will result in a $100.00 policy violation fine plus all costs associated with the repair.

Party host check-in POLICY

We recommend that the Party Host arrives on time and checks-in before the people attending the party arrive. Guests may be required to wait in the lobby until the Party Host arrives. The reserved time in the Party Room will not be adjusted if the Party Host (or party guests) arrive late.

late check-out POLICY

Party Hosts are responsible for helping all people who attend the party to gather their belongings and exit Lava Island at the scheduled check-out time. If guests remain at Lava Island after the party check-out time, additional charges for the additional time may be added to the Party Host’s bill.

party guest defined

Each person who enters Lava Island for your party, watching or playing, is counted as a person. 1 child = 1 person. 1 adult = 1 person. Every person is required to have a current waiver, check-in, and receive a wristband in order to enter Lava Island. 

additional guest POLICY

The Party Host is responsible for paying for all people, children, and adults, who enter Lava Island to attend their party. Additional people, above the number included in the Party Package, will be added for $20 each to the party balance. The full balance must be paid by the Party Host on the day of the party.

Late guest POLICY

If a guest arrives late, the guest must check-in and receive a wristband. The wristband purchased for them with the Party Package expires at the scheduled check-out time. If guests arrive after the Party Room time begins, the food cannot be reheated and the reserved Party Room time cannot be extended.

No-show Guest POLICY

If a guest fails to attend the party, the wristband purchased with the Party Package for them expires at the scheduled check-out time and cannot be refunded or transferred.

Deposit POLICY

A non-refundable deposit of $100 is required to create a reservation. The deposit will be applied towards the final cost of the Party Package. The deposit is non-refundable. Should the Party Host cancel the party for any reason, the deposit will not be refunded. If Lava Island is forced to close for any reason, the deposit will not be refunded.

Payment POLICY

The Party Host is responsible for the full payment of the Party Package plus all additional people and food added to the party, fines, and taxes. Lava Island does not keep credit cards ‘on file’ for payment. It is the responsibility of the Party Host to notify staff that they are ready to check-out and pay the bill in full before leaving.

Policy violation fines

Please follow all policies to avoid being subject to fines. Fine for leaving before paying the full balance due $500.00 plus all costs associated with collecting the debt; Fine for bringing outside food and drinks into Lava Island $200.00; Fine for attaching decorations to the walls or ceilings $100.00 plus all costs associated with repairs; and Fine for using glitter, confetti, silly string $100.00.

Prosecution of theft

Party Hosts who leave Lava Island before paying the entire balance will be subject to a $500 walk-out fee and all costs related to the collection of the debt. Lava Island reserves the right to prosecute all theft to the fullest extent of the law.

Cancellation Policy

Cancellations more than 72 hours before the check-in time can be rescheduled and the deposit will be applied to the new reservation. Cancellations less than 72 hours before the reserved check-in time cannot be rescheduled and forfeit the non-refundable deposit. Lava Island reserves the right to cancel events due to severe weather or interruptions to travel for staff and/or guests.

Communication

Party Hosts can communicate with a Party Coordinator by texting 720-445-7606. The party team strives to respond to text messages within 24 hours. We apologize that current staffing and decreased office hours may result in delayed response time.

Ready to Book...

Step 1: Speak with a Party Coordinator

Step 2: Pay the $100 Deposit to finalize your Party

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