Frequently Asked Questions
Find answers to the most commonly asked questions about Lava Island. If you need further assistance, don't hesitate to contact us.
General Information
Essential information about visiting Lava Island, including hours, age requirements, and what to expect.
Lava Island is open Monday to Thursday from 10am to 8pm, Friday and Saturday from 10am to 9pm, and Sunday from 11am to 7pm. We may have extended hours during holidays and school breaks - please check our social media for updates.
Most attractions are suitable for children ages 3-15, though we do have dedicated areas for toddlers (0-3) and more challenging sections for teenagers and adults. All areas are clearly marked with age recommendations.
While walk-ins are welcome, we highly recommend booking in advance, especially during weekends, holidays, and school breaks. This ensures you have a guaranteed entry time and can avoid potential wait times.
Children should wear comfortable athletic clothing and socks. Shoes are not worn on most play equipment, but are required in the café and reception areas. For hygiene reasons, socks must be worn at all times, even in warmer months.
Yes, we have a large free parking lot available for all visitors. During peak times, additional overflow parking is available nearby.
Admission & Pricing
Information about admission fees, pricing, and policies for different types of visitors.
Adult supervisors are not required to pay an entrance fee if they are not participating in activities. However, we do offer adult passes if you decide to join in on the fun!
For general admission, you can reschedule or cancel your booking up to 24 hours in advance for a full refund. For party bookings, we require 7 days' notice for cancellations to receive a refund, less a small administrative fee.
Food & Dining
Everything you need to know about food options, outside food policies, and our café services.
Our Lava Café offers a variety of healthy meals, snacks, and beverages. Outside food is not permitted except for baby food and special dietary requirements. Please inform our staff if you have any food allergies or special dietary needs.
Safety & Policies
Learn about our safety measures, rules, and policies designed to ensure a safe and enjoyable experience for everyone.
Safety is our top priority! All equipment is inspected daily, and our staff members are trained in first aid. We have padded surfaces throughout the play areas, safety netting on trampolines, and constant supervision by our trained team members.
Parties & Events
Information about birthday parties, group events, and special celebrations at Lava Island.
Yes! We offer various birthday party packages that include play time, dedicated party areas, food, and special attention from our party hosts. Visit our Birthday Parties page for more details and booking information.
Absolutely! We offer special group rates for schools, daycares, summer camps, and other large groups. Our group packages include dedicated play time, group supervision, and optional add-ons like food and party favors. Contact us for custom pricing and availability.
Yes, you're welcome to bring decorations for your party area. However, we ask that you avoid using tape, staples, or anything that might damage our facilities. Our party hosts can help you set up and will provide tables and seating for your celebration.
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Lava Love
I love to come to Lava Island and bring my kids because it's an affordable place to go to where parents can allow their kids to explore while able to unwind and relax too and check on their kids. They have plenty of seating and it's very clean I think this place is amazing!
We celebrated our daughter's 8th birthday at Lava Island and it was a huge success! The staff took care of everything, making it stress-free for us parents. The kids had an absolute blast on the trampolines and obstacle courses. Highly recommend their party packages!
My teenagers are hard to impress, but they can't get enough of Lava Island! The ninja course and climbing walls provide the perfect challenge for them. As a parent, I appreciate the safety measures in place and that I can watch them while enjoying a coffee from the café.
Lava Island is our go-to place on rainy days. The indoor playground keeps my 5-year-old entertained for hours. It's clean, the staff is friendly, and there's plenty for kids of all ages. The foam pit is always the highlight of our visits!
I'm a teacher who brought my class of 25 students to Lava Island for a field trip. The staff was amazing at keeping everyone organized and engaged. The children had a wonderful experience, and the special group rates made it affordable for all families.
As a grandparent, I appreciate that Lava Island is a place where I can bring my grandkids of different ages and everyone has something fun to do. The little ones love the toddler area while the older ones enjoy the more challenging activities. A perfect family outing!
My son has sensory processing issues, and I want to thank Lava Island for their special sensory-friendly sessions. The reduced noise and limited capacity make it possible for him to enjoy all the fun activities without getting overwhelmed. This inclusivity means so much to our family.
We drive over an hour to visit Lava Island because it's just that good! The variety of activities keeps my kids engaged for the entire day, and the membership pass has been worth every penny. The clean facilities and friendly staff make this place stand out from other indoor parks.
I was impressed by how Lava Island combines fun with fitness. My kids are getting exercise without even realizing it! The obstacle courses challenge them physically while building confidence. After a day here, they're happily exhausted and ready for bed - a parent's dream!