Lava Island Party Policies and Hosting Guidelines
Walk-in parties are not permitted. Cake, gifts, and balloons are only allowed in private Party Rooms with the purchase of a Party Package. Cake is not allowed in the Playground, Trampoline, or seating areas. Customers who violate this policy may be asked to leave and may forfeit Entrance Fee(s).
Party host defined
The Party Host is the person who purchases a Party Package. (This means You are the Party Host and Lava Island provides the place and food for your party.) It’s the Party Host’s responsibility to arrive on time for check-in, gather guests to the Party Room at the reserved time, serve the pizza and cake, exit the Party Room at the end of the reserved time, notify Lava Island staff when ready to check-out, and pay the balance due.
Party Concierge defined
The role of the Lava Island Party Concierge is to assist you, the Party Host, with check-in, assist with check-out and payment of balance due, and check on the Party Host during the reserved time in the Party Room. The Lava Island party team will set the Party Room, deliver the pizza and drinks to the room, and clean up the Party Room at the end of the reserved time.
Cake POLICY
Cakes are only allowed in private Party Rooms with the purchase of a Party Package. We recommend cakes arrive sealed from the vendor. Party Hosts may be required to provide ingredient and handling information if an outbreak of food poisoning is reported after the party. Lava Island does not accept responsibility for losses or damages to cake.
Cake Serving POLICY
Party Hosts are responsible for bringing serving utensils, cake plates, and forks. A refrigerator may be available to store the cake in during the first activity hour. Ice cream cakes melt and are not recommended. Party Hosts are responsible for taking the cake to the Party Room and serving the cake.
Party Room Policy
The purchase of a Party Package includes access to the reserved Party Room for 45 minutes. Other groups may reserve the Party Room before and after your reserved time. It is the responsibility of the Party Host to gather guests and enter the Party Room at the beginning of the reserved time and to help guests gather their belongings and leave the Party Room at the end of the reserved time.
Room clean-up Policy
The Lava Island party team will take care of the clean-up. All items left in the Party Room after the reserved time will be discarded. We recommend all personal items, gifts, balloons, left-over cake, etc. be secured in a vehicle at the end the reserved Party Room time. Confetti, glitter, silly string, and piñatas are prohibited and will result in a $100.00 policy violation fine.
Party Pitcher Policy
Two pitchers of lemonade/soda are included with each Party Package and the pitchers are served in the private party rooms. The pitchers are not refillable. Additional pitchers can be purchased during your party from the party concierge. Pitchers of water are also provided. Cups are provided in each party room. The pitchers and cups must remain in the party rooms and cannot be taken to the playground or trampoline seating areas. Do not remove pitchers or cups from the party rooms.
Party Water Policy
If guests are thirsty before and after the scheduled time in the party rooms, bottled water can be purchased from our Cafe, a drinking fountain is available, or Party Hosts can bring bottled water for their guests. No outside drinks (except water) are allowed. Do not bring soda, juice boxes, Capri Sun, coffee, alcohol, etc. Policy violations will be subject to policy violation fine.
Outside food and drink POLICY
Outside food and drinks are not allowed inside Lava Island. The only exception is a cake is permitted with the purchase of a Party Package. Any outside food or drinks, including ice cream, fruit, chips, cookies, peanuts, juice boxes, popcorn, etc. will result in a $200 policy violation fine.
Additional food order POLICY
Additional food can be cancelled for no additional charge at least 72 hours before the party start time. Additional food cancelled less than 48 hours before the party check-in time will be added to the final party balance. The current menu price will be charged for all last minute cancellations of food items.
party favor POLICY
Party favor bags must remain unopened and can be given to guests as they exit Lava Island. Candy and toys are not allowed in the Playground or Trampoline areas and can be a choking and allergy danger for other customers.
party gift POLICY
A cart may be available to store gifts on during the first hour of Active Play. The cart can be taken to the Party Room at the reserved time. Gifts and wrapping left in the Party Room after the reserved time will be thrown away. Lava Island is not responsible for damaged or lost personal items.
decoration POLICY
Balloons and table top decorations are allowed. Confetti, glitter, silly string, and piñatas are prohibited. Bringing any of these items will result in a $100.00 policy violation fine. Please note that we set the Party Room with a tablecloth, plates, napkins, and cups. Party Hosts usually have 1-2 minutes at the beginning of the reserved time to place decorations on the table.
wall decoration POLICY
We are pleased to offer custom themed rooms with hand-painted murals. In order to maintain the rooms, our policy prohibits the use of tape, thumb tacks, staples, or command strips on the walls. Do not bring banners. Damage to the walls or custom murals will result in a $100.00 policy violation fine plus all costs associated with the repair.
Party host check-in POLICY
We recommend that the Party Host arrives on time and checks-in before the people attending the party arrive. Guests may be required to wait in the lobby until the Party Host arrives. The reserved time in the Party Room will not be adjusted if the Party Host (or party guests) arrive late.
late check-out POLICY
Party Hosts are responsible for helping all people who attend the party to gather their belongings and exit Lava Island at the scheduled check-out time. If guests remain at Lava Island after the party check-out time, additional charges for the additional time may be added to the Party Host’s bill.
party guest defined
Each person who enters Lava Island for your party, watching or playing, is counted as a person. 1 child = 1 person. 1 adult = 1 person. Every person is required to have a current waiver, check-in, and receive a wristband in order to enter Lava Island. A guest list is required and must be submitted through the link in the Confirmation Email by the Thursday before your party.
additional guest POLICY
The Party Host is responsible for paying for all people, children and adults, who enter Lava Island to attend their party. Additional people, above the number included in the Party Package, will be added for $20 each to the party balance. The full balance must be paid by the Party Host on the day of the party.
Late guest POLICY
If a guest arrives late, the guest must check-in and receive a wristband. The wristband purchased for them with the Party Package expires at the scheduled check-out time. If guests arrive after the Party Room time begins, the food cannot be reheated and the reserved Party Room time cannot be extended.
No-show Guest POLICY
If a guest fails to attend the party, the wristband purchased with the Party Package for them expires at the scheduled check-out time and cannot be refunded or transferred.
Deposit POLICY
A non-refundable deposit of $100 is required to create a reservation. The deposit will be applied towards the final cost of the Party Package. The deposit is non-refundable. Should the Party Host cancel the party for any reason, the deposit will not be refunded. If Lava Island is forced to close for any reason, the deposit will not be refunded.
Payment POLICY
The Party Host is responsible for the full payment of the Party Package plus all additional people and food added to the party, fines, and taxes. Lava Island does not keep credit cards ‘on file’ for payment. It is the responsibility of the Party Host to notify staff that they are ready to check-out and pay the bill in full before leaving.
Policy violation fines
Please follow all policies to avoid being subject to fines. Fine for leaving before paying the full balance due $500.00 plus all costs associated with collecting the debt; Fine for bringing outside food and drinks into Lava Island $200.00; Fine for attaching decorations to the walls or ceilings $100.00 plus all costs associated with repairs; and Fine for using glitter, confetti, silly string $100.00.
Prosecution of theft
Party Hosts who leave Lava Island before paying the entire balance will be subject to a $500 walk-out fee and all costs related to the collection of the debt. Lava Island reserves the right to prosecute all theft to the fullest extent of the law.
Cancellation Policy
The $100 deposit is non-refundable. The deposit may be transferred once to another date if we are notified at least 72 hours before the check-in time that a reschedule is requested. Party cancellations that occur less than 72 hours before the check-in time cannot be rescheduled and the deposit will be forfeited. Lava Island reserves the right to cancel events due to severe weather or interruptions to travel for staff and/or guests.
Communication
Party Hosts can communicate with a Party Coordinator by texting 720-445-7606. The party team strives to respond to text messages within 24 hours. We apologize that current staffing and decreased office hours may result in delayed response time.
Ready to Book...
Step 1: Speak with a Party Coordinator
Step 2: Pay the $100 Deposit to finalize your Party
