Important Information and Policies

Lava Island Patron Code of Conduct

Welcome to Lava Island! We strive to create an enjoyable environment for all guests. By visiting our facility, you agree to uphold this Code of Conduct.

Respect for Others

Guests must treat others with respect, and disruptive behavior such as yelling, physical aggression, or the use of inappropriate language is not tolerated.

Follow Posted Rules of Play

Guests must follow all posted rules and staff instructions in activity areas. Lava Island does not provide direct supervision or assess individual skill level, ability, competency, or suitability to use equipment.

Supervision Responsibility

Children must be supervised at all times by a responsible adult chaperone. Adult guests are responsible for ensuring the safety of the children in their care and their adherence to all posted rules.

Health Concerns

Participate in physical activities only under the direction and advice of a physician, particularly if you have any medical concerns. Guests experiencing symptoms of a contagious illness must take necessary precautions to protect others.

Non-compliance with posted rules and guidelines may result in removal from activities or the facility without a refund. Staff may revoke privileges and expel patrons for failure to follow Patron Code of Conduct.

For a fun experience at Lava Island, please adhere to all posted rules. We're excited to have you visit Lava Island and want your visit to be fun for your family.

You're in charge of supervising your kids, and you should accompany them at all times. Don't forget—playing together makes the experience even more memorable!

Before the fun begins, take a moment to check out the posted Rules of Play, explain them to your kids, and help them follow the guidelines as they play today. Be sure to listen to all staff instructions along the way.

It's a good idea to pick a meeting spot ahead of time, just in case anyone gets separated. Keep track of your belongings. Foam pits have a way of eating things—don't take phones or valuables into them!

Make sure everyone in your group keeps their grip socks on. Bare feet are not allowed. Remember no shoes allowed on the playground and trampoline equipment.

Kindly remind your older kids to stay out of the toddler play zones so the little ones can enjoy their space, too.

Please stay hydrated and take frequent bathroom breaks while you are here. Keep food and drinks at the tables to prevent spills in the play areas.

If you notice a spill, injury, or anything that needs attention, just let one of our team members know right away—we're here to help!

A signed Waiver is required for each person who enters Lava Island. A signed Participant Agreement (Waiver) is required for each adult. Every child must be added to a parent or guardian's waiver. Proof of signed Waiver and photo identification may be required to enter. By entering Lava Island, you accept all terms and conditions of our Release and Participant Agreement (Waiver).

Refund Policy

Entrance Fees are non-refundable and non-transferrable. Deposits for Party Packages are non-refundable.

Notice

Lava Island reserves the right to refuse admittance or suspend services to anyone for any reason.

Outside Food Policy

Outside food and drinks are prohibited. No outside food or beverages are allowed inside Lava Island. Do not bring snacks, food, carryout food, or drinks into Lava Island.

Walk-in Party Policy

Cake is not allowed in the Dining area, Playgourn area, Trampoline area, or other seating areas. Walk-in parties are not permitted. Cake, gifts, and balloons are only allowed in private Party Rooms with the purchase of a Party Package. Customers who violate this Policy may be asked to leave and will forfeit Entrance Fee(s).

Entrance Fee Policy

Each child and adult, watching or playing, who enters Lava Island must pay General Admission. The Entrance Fee allows access to activity and seating areas for one hour. Infants age 0-9 months may enter with a paying adult for no charge.

Expired Pass Policy

Guests are required to leave at the end of the purchased time, when the wristband expires. Additional time may be purchased as capacity allows. Valid wristbands are required. People without wristbands will be asked to leave.

Participation Policy

Inherent risk is associated with physical activities. Do not participate in physical activities if you have a health condition or injury.

Accompanying Adult Defined

The accompanying adult is the adult, parent, and/or guardian who brings a child (minor aged 0-17) to Lava Island. The accompanying adult must check-in and remain with the child for the duration of the visit. Minors without an accompanying adult will not be admitted. The accompanying adult is also called an adult chaperone.

Supervision Policy

Lava Island is a self-supervision environment. The accompanying adult is responsible for the supervision of the child at all times. There is an inherent risk involved in the use of Lava Island equipment. It is the responsibility of the accompanying adult to supervise the child, and to have knowledge of the activities the child participates in and that these activities are within the child's ability to execute safely. Lava Island does not assess the physical or mental abilities of any of our guests.

Rules Policy

Adults are required to read and follow all posted signs and rules of play and to ensure that the child follows all posted rules. Lava Island is a self-supervised environment which requires the accompanying adult to remain within a distance of the child where they can ensure that the child plays in a manner to avoid injury.

Safety & Whereabouts of Minors Policy

Lava Island does not assume either the liability or responsibility of child supervision. Lava Island is a self-supervision environment, and we advise the accompanying adult that they are responsible for the child they accompany into Lava Island, and remain ultimately responsible for the safety and whereabouts of the child.

Unattended Minors Policy

Children 17 years and younger must be accompanied by an adult at all times. Children are not allowed at Lava Island without an accompanying adult. Do not leave children unattended. Local authorities may be contacted if children are left at Lava Island unattended Child Abandonment.

Biohazard Policy

Adult guests are required to immediately notify a staff member if they are aware of any vomit, fecal event, or blood (i.e. a child had an accident, leaky diaper, or bloody nose) that has occurred.

Injury Policy

Injuries must be reported to a staff member immediately before leaving.

Lost and Found Policy

Lava Island does not accept responsibility for lost or stolen personal property. Lost items and abandoned items will be discarded. Do not take phones, head phones, wallets, or car keys into the foam pit or active play areas.

Personal Property Policy

Open storage cubicles are available for shoes and jackets. We recommend that valuables remain secured in a vehicle. Lava Island does not accept responsibility for losses or damages to personal property.

Sock Policy

Regular socks are required at all times and bare feet are never allowed. Grip socks are recommended during trampoline use. Grip socks pose a risk of injury on the slides and can be turned inside out when using slides. The accompanying adult is responsible for ensuring that the child follows this Policy.

Adult Use of Equipment Policy

Adults are responsible for ensuring they do not behave in a manner or use equipment in a way that may cause injury to a child or damage to the equipment.

Drug & Alcohol Policy

Alcohol is not permitted and cannot be consumed inside Lava Island. Drugs are not allowed inside Lava Island. Intoxicated guests or guests under the influence of drugs will be asked to leave.

Vulgar Language Policy

Profanity, vulgar, and abusive language is not tolerated and will result in immediate expulsion. Vulgar language is not permitted and unruly guests will be refused services and asked to leave.

Security Check Policy

All persons and property are subject to search. No packages, backpacks, coolers, or parcels. No weapons or firearms. No explosives or flammables. No sharp knives or sharp objects. No pepper spray or mace. Report any suspicious activity to Security or a staff member immediately.

Violence & Weapons Policy

Threats of violence are not tolerated and will result in immediate expulsion. Weapons are not allowed.

Theft Policy

Lava Island reserves the right to prosecute all theft to the fullest extent of the law.

Privacy Policy

We will share your information with law enforcement and third parties for the investigation and prosecution of crimes and the collection of debts.

Service Animal Policy

Service animals are permitted. Pets and emotional support animals are not permitted.

Communicable Disease Policy

An inherent risk of exposure to communicable diseases—including but not limited to, influenza, and other viral or bacterial infections—exists in any public setting where people are present. By entering Lava Island, you voluntarily assume all risks associated with potential exposure. For your safety and the safety of others, we strongly recommend that all guests follow current public health guidelines, including hand hygiene, respiratory etiquette, and staying home when feeling unwell.

Walk-in parties are not permitted. Cake, gifts, and balloons are only allowed in private Party Rooms with the purchase of a Party Package. Cake is not allowed in the Playground, Trampoline, or seating areas. Customers who violate this Policy may be asked to leave and may forfeit Entrance Fee(s).

Party Host Defined

The Party Host is the person who purchases a Party Package. (This means You are the Party Host and Lava Island provides the place and food for your party.) It's the Party Host's responsibility to arrive on time for check-in, gather guests to the Party Room at the reserved time, serve the pizza and cake, exit the Party Room at the end of the reserved time, notify Lava Island staff when ready to check-out, and pay the balance due.

Party Lead Defined

The role of the Lava Island Party Lead is to assist you, the Party Host, with check-in, assist with check-out and payment of balance due, and check on the Party Host during the reserved time in the Party Room. The Lava Island party team will set the Party Room, deliver the pizza and drinks to the room, and clean up the Party Room at the end of the reserved time.

Cake Policy

Cakes are only allowed in private Party Rooms with the purchase of a Party Package. We recommend cakes arrive sealed from the vendor. Party Hosts may be required to provide ingredient and handling information if an outbreak of food poisoning is reported after the party. Lava Island does not accept responsibility for losses or damages to cake.

Cake Serving Policy

Party Hosts are responsible for bringing serving utensils, cake plates, and forks. A refrigerator may be available to store the cake in during the first activity hour. Ice cream cakes melt and are not recommended. Party Hosts are responsible for taking the cake to the Party Room and serving the cake.

Party Room Policy

The purchase of a Party Package includes access to the reserved Party Room for 60 minutes. Other groups may reserve the Party Room before and after your reserved time. It is the responsibility of the Party Host to gather guests and enter the Party Room at the beginning of the reserved time and to help guests gather their belongings and leave the Party Room at the end of the reserved time.

Room Clean-up Policy

The Lava Island party team will take care of the clean-up. All items left in the Party Room after the reserved time will be discarded. We recommend all personal items, gifts, balloons, left-over cake, etc. be secured in a vehicle at the end of the reserved Party Room time. Confetti, glitter, silly string, and piñatas are prohibited and will result in a $100.00 Policy violation fine.

Party Pitcher Policy

Two pitchers of lemonade/soda are included with each Party Package and the pitchers are served in the private party rooms. The pitchers are not refillable. Additional pitchers can be purchased during your party from the Party Lead. Pitchers of water are also provided. Cups are provided in each party room. The pitchers and cups must remain in the party rooms and cannot be taken to the playground or trampoline seating areas. Do not remove pitchers or cups from the party rooms.

Party Water Policy

If guests are thirsty before and after the scheduled time in the party rooms, bottled water can be purchased from our Cafe, a drinking fountain is available, or Party Hosts can bring bottled water for their guests. No outside drinks (except water) are allowed. Do not bring soda, juice boxes, Capri Sun, coffee, alcohol, etc. Policy violations will be subject to Policy violation fine.

Outside Food and Drink Policy

Outside food and drinks are not allowed inside Lava Island. The only exception is a cake is permitted with the purchase of a Party Package. Any outside food or drinks, including ice cream, fruit, chips, cookies, peanuts, juice boxes, popcorn, etc. will result in a $200 Policy violation fine.

Additional Food Order Policy

Additional food can be cancelled for no additional charge at least 72 hours before the party start time. Additional food cancelled less than 48 hours before the party check-in time will be added to the final party balance. The current menu price will be charged for all last minute cancellations of food items.

Party Favor Policy

Party favor bags must remain unopened and can be given to guests as they exit Lava Island. Candy and toys are not allowed in the Playground or Trampoline areas and can be a choking and allergy danger for other customers.

Party Gift Policy

A cart may be available to store gifts on during the first hour of Active Play. The cart can be taken to the Party Room at the reserved time. Gifts and wrapping left in the Party Room after the reserved time will be thrown away. Lava Island is not responsible for damaged or lost personal items.

Decoration Policy

Balloons and table top decorations are allowed. Confetti, glitter, silly string, and piñatas are prohibited. Bringing any of these items will result in a $100.00 Policy violation fine. Please note that we set the Party Room with a tablecloth, plates, napkins, and cups. Party Hosts usually have 1-2 minutes at the beginning of the reserved time to place decorations on the table.

Wall Decoration Policy

We are pleased to offer custom themed rooms with hand-painted murals. In order to maintain the rooms, our Policy prohibits the use of tape, thumb tacks, staples, or command strips on the walls. Do not bring banners. Damage to the walls or custom murals will result in a $100.00 Policy violation fine plus all costs associated with the repair.

Party Host Check-in Policy

We recommend that the Party Host arrives on time and checks-in before the people attending the party arrive. Guests may be required to wait in the lobby until the Party Host arrives. The reserved time in the Party Room will not be adjusted if the Party Host (or party guests) arrive late.

Late Check-out Policy

Party Hosts are responsible for helping all people who attend the party to gather their belongings and exit Lava Island at the scheduled check-out time. If guests remain at Lava Island after the party check-out time, additional charges for the additional time may be added to the Party Host's bill.

Party Guest Defined

Each person who enters Lava Island for your party, watching or playing, is counted as a person. 1 child = 1 person. 1 adult = 1 person. Every person is required to have a current waiver, check-in, and receive a wristband in order to enter Lava Island. A guest list is required and must be submitted through the link in the Confirmation Email 24 hours before your party.

Additional Guest Policy

The Party Host is responsible for paying for all people, children and adults, who enter Lava Island to attend their party. Additional people, above the number included in the Party Package, will be added for $20 each to the party balance. The full balance must be paid by the Party Host on the day of the party.

Late Guest Policy

If a guest arrives late, the guest must check-in and receive a wristband. The wristband purchased for them with the Party Package expires at the scheduled check-out time. If guests arrive after the Party Room time begins, the food cannot be reheated and the reserved Party Room time cannot be extended.

No-show Guest Policy

If a guest fails to attend the party, the wristband purchased with the Party Package for them expires at the scheduled check-out time and cannot be refunded or transferred.

Deposit Policy

A non-refundable deposit of $100 is required to create a reservation. The deposit will be applied towards the final cost of the Party Package. The deposit is non-refundable. Should the Party Host cancel the party for any reason, the deposit will not be refunded. If Lava Island is forced to close for any reason, the deposit will not be refunded.

Payment Policy

The Party Host is responsible for the full payment of the Party Package plus all additional people and food added to the party, fines, and taxes. Lava Island does not keep credit cards 'on file' for payment. It is the responsibility of the Party Host to notify staff that they are ready to check-out and pay the bill in full before leaving.

Policy Violation Fines

Please follow all policies to avoid being subject to fines: Fine for leaving before paying the full balance due $500.00 plus all costs associated with collecting the debt; Fine for bringing outside food and drinks into Lava Island $200.00; Fine for attaching decorations to the walls or ceilings $100.00 plus all costs associated with repairs; and Fine for using glitter, confetti, silly string $100.00.

Prosecution of Theft

Party Hosts who leave Lava Island before paying the entire balance will be subject to a $500 walk-out fee and all costs related to the collection of the debt. Lava Island reserves the right to prosecute all theft to the fullest extent of the law.

Cancellation Policy

The $100 deposit is non-refundable. The deposit may be transferred once to another date if we are notified at least 72 hours before the check-in time that a reschedule is requested. Party cancellations that occur less than 72 hours before the check-in time cannot be rescheduled and the deposit will be forfeited. Lava Island reserves the right to cancel events due to severe weather or interruptions to travel for staff and/or guests.

Communication

Party Hosts can communicate with a Party Coordinator by texting. The party team strives to respond to text messages within 24 hours.

GROUP QUALIFICATION

- Groups of 10 or more participants qualify for our group rates. - School groups, sports teams, church groups, corporate groups, and other organized gatherings are welcome. - One chaperone (age 18+) is required for every 10 children under the age of 12.

BOOKING REQUIREMENTS

- Group visits must be booked at least 7 days in advance. - A 25% deposit is required at the time of booking. - Final headcount and remaining payment are due 48 hours prior to the visit. - All participants must have a signed waiver (parent/guardian signature required for minors).

GROUP DISCOUNTS

- Groups of 10-19: 10% discount on admission - Groups of 20-29: 15% discount on admission - Groups of 30+: 20% discount on admission - Chaperones within the required ratio receive free admission - Additional adults pay the regular admission fee

GROUP MEAL OPTIONS

- Group meal packages are available with advance notice (minimum 48 hours). - Outside food is not permitted except for special dietary needs (must be arranged in advance). - Designated eating areas will be assigned to groups based on size and availability.

INFORMATION COLLECTION

Lava Island collects personal information including names, contact information, and payment details when you: - Register for activities - Purchase tickets or memberships - Book parties or events - Sign up for our newsletter - Complete waivers

DATA USAGE

We use the information collected to: - Process reservations and payments - Send relevant updates about your bookings - Communicate about promotional offers - Improve our services - Address safety and security concerns

DATA SHARING

Lava Island does not sell your personal information to third parties. We may share information with: - Payment processors to complete transactions - Email service providers for communications - Legal authorities when required by law

PHOTOGRAPHY CONSENT

- By entering Lava Island, you consent to the potential use of your image in our promotional materials and social media. - If you do not wish to be photographed, please notify our staff upon arrival. - Parents/guardians may request that their children not be included in any photographs.

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