Privacy Policy and Data Protection Practices
Last Updated: August 1, 2024 [Effective Date]
Epic Parks, LLC, doing business as Lava Island (“we,” “us,” “our”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, www.lavaisland.com (the “Site”), use our services, or interact with us in any other way. By using our Site and services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
1. Information We Collect
Personal Information: We collect personal information that you provide to us directly, including your legal name, address, phone number, email address, date of birth, and signature. This information is collected when you use the Site; enter our parks through our waiver platform, WaiverFile; when you sign up for our loyalty program; request a birthday party; or place an order at our cafe. We also collect minors’ legal names and dates of birth, if added to the waiver.
Transaction Information: Through our payment processing partner, Square, we collect payment information, billing and shipping addresses, products and services purchased, and purchase and consumption history.
Internet Activity Information: We collect online identifiers, internet protocol (IP) addresses, device IDs, browsing history, search history, and information about your interaction with our Site and advertisements.
Location Information: We collect your location information through GPS or Bluetooth technology.
Video and Audio Information: On-site, we use security cameras and CCTV systems to monitor our facilities with video and audio recordings.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect analytics, record how you interact with our Site, and participate in behavior-based personalized advertising.
2. How We Use Your Information
We use your personal information to:
- Provide, operate, and maintain our services
- Process transactions and send related information, including purchase confirmations and invoices
- Send administrative information, such as changes to our terms, conditions, and policies
- Provide customer support
- Communicate with you via call, text, and email
- Facilitate our loyalty program
- Send marketing and promotional communications, if you have opted in
- Monitor and analyze trends, usage, and activities in connection with our services
- Personalize and improve our services
- Detect, prevent, and address technical issues and protect against illegal activities
- Comply with legal obligations and enforce our terms and policies
3. How We Share Your Information
We may share your personal information with:
- Our corporate organization
- Business partners and service providers
- Insurers and underwriters
- As required by law and to protect lawful interests
4. Your Choices
You may choose to:
- Opt-out of receiving marketing and promotional communications by following the unsubscribe instructions in those emails
- Disable cookies in your browser settings, although this may affect the functionality of our Site
5. Security
We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Epic Parks Privacy
PO Box 22137
Denver, CO 80222
Email: info@lavaisland.com
By using our Site and services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.